Great service.
Fence panel delivered lad asked if anyone was here to help replace only the wife, so he went out of his way to help me install the panel. 👍
Date of experience: 15 April 2024
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Reviews4.9
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Fast and Reliable
Fast and Reliable. It was easy to order online on their website. I ordered a fence panel which was delivered very quickly (with 1-2 days). I was called by the supplier to check my availability for delivery.
Date of experience: 14 April 2024
Reply from North West Timber Treatments
Hi Swagat, we appreciate you taking the time to leave us a 5* review and we are glad to hear that you are satisfied with the service you received. We hope to see you again soon.
Really good communication from the…
Really good communication from the driver , very professional in delivering my order .
Some of the order was incorrect but the driver rang the office to rearrange delivery the same day
Great service , well done
Date of experience: 10 April 2024
Reply from North West Timber Treatments
Dear Mr Elsey,
We really appreciate you taking the time to leave such a detailed 5 star review.
We want to apologise again for making a mistake with your order and thank you for giving us the opportunity to resolve the matter quickly for you, your understanding and communication with us is much appreciated.
We look forward to working with you in the future!
Bulk bag 20mm limestone gravel
Ordered two bulk bags of 20mm limestone gravel. Chose my delivery date from the online calendar and hey presto 🤗 it was delivered bang on time and in the location on the drive I specified. I also think the cost was very reasonable too. Very pleased indeed.
Date of experience: 06 April 2024
Reply from North West Timber Treatments
Hi Neil, we are glad to hear that you are happy with the service and products you received and we hope to see you again soon.
The delivery man was so pleasant and…
The delivery man was so pleasant and helpful. A credit to the company
Date of experience: 16 April 2024
Great quality panels
After the mix up over delivery the panels were delivered on time and the construction was a very high quality.
Date of experience: 11 April 2024
Reply from North West Timber Treatments
Dear Mr Kearns,
We are sorry to hear your dissatisfaction in relation to your most recent delivery experience.
Upon investigation and direct dialog with yourself we have explained our reasons for not leaving your order on our first delivery attempt assuring you of our best intentions and care for your goods. Unfortunately, due to your delivery contact number being incorrect we were unable to advise you of our decision to redirect your order at the time.
We have since rectified your issue, apologising for any inconvenience caused and do hope this doesn’t deter you from shopping with us again in the future.
Great Service
Late order for ship lap cladding, Josh stayed after closing time to cut the timer for me and even helped me load it into the trailer. Great service, nothing too much trouble and a life saver for my weekend project!
Date of experience: 13 April 2024
Reply from North West Timber Treatments
Thank you for your great review. At North West Timber Treatments, we work hard to offer a high-quality service to all. We will make sure to share this feedback with Josh to give him the recognition he deserves. I’m sure he will be delighted to hear your feedback!
My fencing was great quality
My fencing was great quality, really solid and a good price. The staff were very helpful with any queries and called me back when they said they would. Great service, would definitely recommend.
Date of experience: 03 April 2024
Reply from North West Timber Treatments
Hi Kaye, thank you for taking the time to leave us a 5* review and for sharing your experience with us here at North West Timber! We are glad to hear that you are happy with the service you received and we hope to see you again soon.
Website easy to use
Website easy to use. Delivery ahead of time with phone call to advise. No problems
Date of experience: 04 April 2024
Reply from North West Timber Treatments
Hi Jean, thank you for taking the time to leave us a review. We hope to see you again soon.
Quality of products cheap delivery cost…
Top quality products. Good value for money. Cheap delivery cost. On time and order complete. Good choice of products not just timber. Will be using again as from order to completion a great service.
Date of experience: 02 April 2024
Reply from North West Timber Treatments
Thank you for taking the time to share your experience at North West Timber Treatments. We are so pleased hear that you found our service to your liking. We look forward to seeing you again soon.
Great guys.
I needed timber for a very large raised bed I was making. I had no idea what I needed or what timber was best for the job. After my initial reservations about going into the shop and yard, Andy and Ron eased those reservations. They spent time going through all the different timbers, dimensions, and prices of each item. They were patient, friendly and very helpful. Thanks for the help guys.
Date of experience: 27 March 2024
Reply from North West Timber Treatments
Hi Tina, thank you for your great review. At North West Timber Treatments, we work hard to offer a high-quality service to all. We will make sure to share this feedback with Andy and Ron to give them the recognition they deserves. I’m sure they will be delighted to hear your feedback!
Great timber merchant
Great timber merchant. Nice people to deal with, very friendly & accommodating, and very handy for Newchurch area. Good Quality wood & at a good price, works out a lot cheaper than DIY places & I’ve not got the expense of travelling.
Date of experience: 23 March 2024
Reply from North West Timber Treatments
Hi Karl, thank you so much for your 5 star review! We are delighted to hear that you had a positive experience with us at North West Timber Treatments.
Brilliant
Brilliant needed, extra materials on my delivery, put on without any extra charges delivered when they said.. no complaints.
Date of experience: 24 March 2024
Reply from North West Timber Treatments
Hi Alan, thank you so much for your 5 star review! We are delighted to hear that you had a positive experience with us at North West Timber Treatments. We hope to see you again soon.
Fence panels
I’ve had these fence panels before and I don’t think the the quality is as good now as the previous product.
Date of experience: 23 March 2024
Reply from North West Timber Treatments
Dear Mr Pendlebury,
We are deeply disappointed to hear your dissatisfaction with your most recent fence panel purchase. With over 20 years experience in this production field, we are always striving to maintain quality and consistency to the highest standard. There should not be a noticeable amount of difference from the panels you purchased recently vs the original panels. However, please be advised you may experience a slight difference in colour as shades can vary with different species of softwood.
We would like to resolve this matter as best we can for you, at your earliest convenience please contact us directly through sales@nwtt.co.uk
We look forward to hearing from you in due course.
Efficient and friendly delivery
Efficient and friendly delivery, quality product at cheapest prices around.
Date of experience: 01 April 2024
Reply from North West Timber Treatments
Hi Mark, we appreciate you taking the time to leave us a 5* review! We are so glad to hear that you are happy with the quality and price of our products. We hope to see you again soon.
A helpful, local company with good prices.
The price, quality of product and they did their best to sort out my mistake when ordering.
Date of experience: 12 April 2024
Reply from North West Timber Treatments
Hi Scott, we appreciate you taking the time to leave us a 5* review and we are happy to hear that you are pleased with the service you received. We hope to see you again soon.
Delivery was great
Delivery was great, good service from the office and driver…well done all!
Date of experience: 08 April 2024
Reply from North West Timber Treatments
Thank you for taking the time to leave us a 5* review, we are glad to hear that you are happy with the service you received and we hope to see you again soon.
Exact order arrived on time and the…
Exact order arrived on time and the drivers help and attitude were perfect.
Date of experience: 07 April 2024
Reply from North West Timber Treatments
Hi Ray, we appreciate you taking the time to leave us such a great review. We hope to see you again soon.
I ordered some Timber for a Gazebo and…
I ordered some Timber for a Gazebo and was unsure what I needed.I spoke to Thomas and he was extremely helpful.
He went above and beyond in terms of customer service.
I can highly recommend NWTT and in particular Thomas
Date of experience: 26 March 2024
Reply from North West Timber Treatments
Hi Trevor, thank you for your great review. At North West Timber Treatments, we work hard to offer a high-quality service to all. We will make sure to share this feedback with Thomas to give him the recognition he deserves. I’m sure he will be delighted to hear your feedback!
Overall the service was excellent…
Overall the service was excellent except that the advertised delivery times was rather delayed. Your advertised delivery is 3/4 days but ours ran to weeks.
Date of experience: 16 March 2024
Reply from North West Timber Treatments
Dear Mr Dooley,
We would like to thank you for taking the time to leave us a 5 star review.
We are sorry you felt the delivery time on your order was untimely. Unfortunately the lead time on your Brown Feather Edge was 10 business days at the time you placed your order, this information is published underneath the item quantity box. This does mean all your order will then move inline with the longest lead time item(s) for delivery.
Again, we apologies the delivery lead time didn't meet your expectations, but hope this information helps you when ordering with us in the future.