The Importance of our customers feedback
NWTT The family Timber & Builders Merchant That Cares
North West Timber Treatments is a family run timber & builders merchant which was established over 30 years ago and a family tree spanning over 200 years in the timber trade. We haven’t lasted this long so far without listening to the feedback of our customers.
Old and new customer feedback is very important as we want to know what really matters to our customers, when looking to purchase materials for their projects regardless of their size, for home work or on site construction work, ow we’re measuring up, how we can improve our service to you and a bit more about what you would be interested in, as its not always about a cheap price!
In a world of multi-nationals, your local family run businesses are important, you’re keeping the money in the North West.
Hopefully, feedback from you will give us a good idea of what we’re doing well and what we need to improve on. Our goal is to take these reviews to listen, learn & improve. Our customers voices will be heard, as the loyalty of our old customers and the welcome of our new customers is what we need to continue to grow, therefore reviews online such as google, facebook, trustpilot etc are important to us. Hopefully, positive reviews with acknowledgements of the things we do well and new ideas for the future.
In conclusion, feedback is a two-way experience, great feedback leads to great results, with a win-win for all. Thank you.